POLITIQUES CORPORATIVES
Because it’s important to us
At LesyPassion, we are committed to providing an exceptional customer experience that combines quality, transparency and professionalism. Please read our policies below to ensure a smooth and pleasant collaboration.
Dernière mise à jour : 24 mai 2025
CONFIDENTIALITY
Your information is safe with us
At LesyPassion, nous accordons une grande importance à la confidentialité et à la protection des données de nos clients. Toutes les informations personnelles recueillies lors d’un achat ou d’une interaction avec notre site sont utilisées uniquement pour traiter vos commandes, améliorer nos services et, avec votre consentement, vous envoyer des offres promotionnelles. Nous ne vendons ni ne partageons vos données avec des tiers. Nos mesures de sécurité assurent que vos informations restent protégées. Pour toute question sur vos données personnelles, vous pouvez nous contacter à [email protected].
Personnal informations collection
We collect certain information when you:
- Place an order on our website
- Create an customer account
- Fill out a contact form or subscribe to our newsletter
- Enter a contest or promotion
- Navigate our website
Types of data collected:
- Credentials: Name, first name, email address, phone number
- Billing and shipping information: Postal address, zip code
- Payment information: We do not store your credit card information directly. Payments are processed by third party secure services (e.g. PayPal, Stripe)
- Browsing data: IP address, device type, browser used, pages visited
Data storage
Your information is kept for as long as necessary to fulfill the purposes described above:
- Orders 7 years (tax and accounting obligations)
- Customer account: Until your account is deleted
- Newslettre : Until you unsubscibe
Your rights
You have the following rights with respect to your personal data:
- Right of access: You can request a copy of the information we hold about you
- Right to rectification: You can request correction of incorrect information
- Right to erasure: You can request the deletion of your data (subject to legal obligations)
- Right of objection: You can refuse the use of your data for marketing purposes
- Right to portability: You can request a transfer of your data to another platform
To exercise your rights, please contact us at: [email protected]
Contact
For any questions about our privacy policy, please contact us:
Email: [email protected]
Data uses
We use your data for:
- Manage your orders (payment, shipping, tracking)
Provide customer service (answers to questions, returns)
– Send marketing communications (if you have consented)
– Improve the user experience (analysis of visits, site optimization)
– Comply with our legal obligations (billing, compliance with laws)
Information sharing
We do not sell or rent your personal data to third parties. However, we can share them with:
- Service providers (carriers, payment services, emailing tools)
- Analytics platforms (e.g. Google Analytics) to improve our services
- Legal authorities if required by law
Data security
We are implementing security measures to protect your information from unauthorized access, modification or loss:
– Site secured via HTTPS
– Payments processed by certified platforms
– Access restricted to sensitive information
However, no transmission over the Internet is completely secure. In the event of a data breach, we undertake to inform you within the time required by law.
Cookies and similar technologies
We use cookies to improve your experience on our site:
– Essential cookies: Site operation (shopping cart, login)
– Analytics cookies: Statistics and site performance
– Advertising cookies: Personalization of offers (with your consent)
You can manage your cookie preferences through your browser settings or our consent banner.
Modifications to the privacy policy
We may update this policy at any time to reflect legal or technical changes. The date of update will be indicated at the top of this page.
Contact
For any questions about our privacy policy, please contact us:
Email: [email protected]
GENERAL TERMS OF SALE (GTC)
Very simple steps
We accept payments by credit card, PayPal and other secure solutions. All transactions are processed via encrypted payment gateways to ensure maximum security.
Custom orders
Orders including personalization (company logo, specific message, exclusive scent) require additional processing time. Confirmation and validation will be requested before production.
Products
Our products (candles, atmosphere mist, wax cubes, lip balms, etc.) are handmade.
Product features
- Each product is described and presented with the greatest precision.
- Colors, formats and textures may vary slightly due to their artisanal manufacture.
- LesyPassion cannot be held responsible for minor differences between the photos and the items received.
Safe usage
- Read the instructions provided with our products carefully.
- LesyPassion disclaims any liability for improper use (see our disclaimer).
Payments
Accepted payment methods
- Credit card (Visa, Mastercard, American Express)
- PayPal
- Stripe
- Payment on delivery
- Virement bancaire
- Paiement par facture électronique
Payment security
Payments are processed through secure platforms. We do not store your bank details.
Amendments to the GTC
We reserve the right to change these terms at any time. The new GTC will be applicable as soon as they are published on the site.
Prices
All prices are quoted in Canadian Dollars (CAD) and excluding taxes and shipping costs (unless otherwise stated).
The delivery costs are calculated at checkout.
LesyPassion reserves the right to change its prices at any time, but the rates applied will be those in force at the time of the order.
Orders
Order process
- Selection of products and adding to the cart.
- Validation of the basket and completion of delivery information.
- Secure payment via the methods offered (Stripe, PayPal, credit card, etc.).
- Order confirmation sent by e-mail.
Modification or cancellation
- A confirmed order cannot be modified or cancelled except in exceptional cases (error on our part, stock problem).
- For any urgent request, please contact us as soon as possible at [email protected].
Warranty and liability
- Our products are manufactured with care, but we cannot guarantee an identical result for every item.
- LesyPassion is not responsible for improper use, allergies or damage due to improper storage.
DELIVERY AND SHIPPING
Everything you need to know
Nous offrons l’expédition au Canada et à l’international. Les délais varient en fonction de votre emplacement et du mode de livraison choisi lors de votre commande. Nous sommes prêt à la livraison au maximum 14 jours ouvrables suivant votre commande. Les délais peuvent changer dépendant des produits commandés ou encore du développement de votre ou vos produits. Nous n’assumons aucune responsabilité pour les délais de livraison après l’envoi. Vous obtenez une livraison standard gratuite pour toute commande commerciale.
Estimated delivery times
Delays may vary depending on periods of high demand or delays beyond our control (weather, customs, etc.).
- Canada : 3-7 business days
- USA: 7-14 business days
- International : 10-21 business days
Order processing times
- All orders are processed and shipped within 2 business days after payment confirmation.
- During high demand periods (e.g. holidays, promotions) processing may take longer.
Responsibility
- Once the package has been shipped, we are not responsible for loss, theft or damage.
- If you have any problems, please contact us and we will do our best to help.
Shipment tracking
The Shipping Tracking is available via the link below. You can track your package directly on our website using your order number and email or with your tracking number.
Shipping costs
Les frais d’expédition sont calculés automatiquement à la caisse en fonction du poids et de la destination de votre commande. Ceux-ci peuvent changer plusieurs fois par année. Veuillez valider avant de procéder à votre commande.
RETURNS AND EXCHANGES
Very simple steps
At LesyPassion we want to make sure you are completely satisfied with your purchase. That’s why we offer you an option to exchange or refund under certain conditions. Any return or exchange must be issued within 30 days of the original purchase, otherwise this policy no longer applies. We offer the possibility of exchanging, if the candle is in perfect condition, for a candle of equal value or a gift card in the form of a promotional code sent by email. For any refund, the item being returned must be in perfect condition, without having been opened, lit or any breakage of the container. No returns due to a breakage caused by the customer will be eligible for an exchange or refund.
Products eligible for return
- Unused items in their original packaging can be returned within 30 days of receipt.
- Returns are the responsibility of the customer, except in case of defective product or error on our part.
Return conditions in case of breakage
- Vous disposez de 30 jours après réception pour nous contacter en cas de problème.
- Products must be unused, in their original packaging.
- Custom or made-to-order items are not non-refundable unless they are in major defect.
Return costs
- At the customer’s expense (unless we make an error).
- No refund of initial shipping costs.
Products not eligible for return
- Custom orders (e.g. logo candles, exclusive scents, engravings, etc.).
- Products opened or used for hygiene and quality reasons.
Return process
- Contact us at [email protected] with your order number and photos if needed.
- We will give you instructions for the return.
- After receipt and inspection, we will proceed to refund or exchange.
Method of reimbursement
- The refund is made according to the payment method used at the time of purchase.
- It may take 14 business days to see the refund appear on your account.
Si vous recevez un article défectueux ou endommagé, veuillez nous contacter dans les 30 jours suivant la réception of your order with a photo. We will offer you a replacement or refund as appropriate.
DISCLAIMER
Some serious before pleasure
LesyPassion products are carefully manufactured from quality ingredients. However, their use is the responsibility of the buyer. By purchasing and using our products, you acknowledge and agree to the following:
- LesyPassion cannot be held responsible for any damage, allergic reactions or inconvenience resulting from the misuse of its products.
- It is recommended to read the list of ingredients carefully before use and to perform a skin test beforehand to avoid any adverse reaction.
- Our products are for external use only. They must not be ingested or used in a manner that is inconsistent with their original purpose.
- The buyer assumes full responsibility for the use and storage of the products. LesyPassion is not responsible for improper handling, excessive exposure to heat or inappropriate use.
If you are unsure or react, stop using the product immediately and consult a health care professional if necessary.
INTELLECTUAL PROPERTY
Question of getting along
All content on the LesyPassion site, including but not limited to text, images, logos, designs, product names, descriptions, photographs and any other visual or written elements, is protected by applicable intellectual property and copyright laws.
Any reproduction, modification, distribution or use, in whole or in part, of these contents without the prior written permission of LesyPassion is strictly prohibited and may give rise to legal proceedings.
The purchase of a product LesyPassion does not confer in any case a right to reproduce or resell our creations in any form whatsoever.
If you would like to use our images or content for commercial or promotional purposes, please contact us at [email protected] to obtain authorization.
Thank you for respecting our work and creativity!
CONTACT AND CUSTOMER SERVICE
Our service
Our team is available to answer any questions you may have and make sure your experience with LesyPassion is as enjoyable as possible.
Email : [[email protected]]
Phone : [(514) 701-3633]
We reserve the right to change our policies at any time. Any updates will be posted on this page to ensure full transparency with our clients.